It is recommended that shipments be insured by the owner, since Smith & Wesson will accept no responsibility for loss or damage in transit. Warranty claims should state the model and, where applicable, the serial number of the firearm concerned and the description of the difficulty experienced.
It is important that the owner comply with all applicable federal, state and local laws and regulations in the shipment of firearms to the factory. Please include your physical address and phone number. In addition, a copy of the bill of sale in the owner's name, or, where applicable, a copy of ATF Form 4473 indicating date of purchase must be included. Warranty claims (in writing) and the firearm or part thereof concerned should be delivered, postage prepaid, to the factory at Thompson/Center Arms, c/o Smith & Wesson, 2100 Roosevelt Ave., Springfield, MA 01104, Attn: Service Department. Repairs or modifications will begin upon receipt of payment.
In the case of repairs not covered by the warranty, a quotation covering the work plus round trip transportation charges will be sent to you. Warranty repair work will begin upon receipt and examination of the firearm. This punch dot is confirmation that your sear has been inspected and the hazard has not been found or has been corrected.Email: we cannot assume responsibility for custom parts and accessories, please remove these items before returning your firearm. When your rifle sear is returned, you should note a punch dot on the trigger assembly. When you return your rifle to Smith & Wesson, be sure to attach the completed information card received from Smith & Wesson, so that your rifle can be returned to you as quickly and efficiently as possible. Outside the United States, click here for a list of Authorized Warranty Centers that will repair your rifle. To facilitate the inspection and, if necessary, repair of your rifle, please contact Smith & Wesson’s customer service department to receive instructions and a prepaid return label for the return of your rifle to Smith & Wesson.
Click Here For List of Recalled Serial Numbers Remedy/Action to be TakenĪny unintended discharge of a firearm has the potential to cause injury or death, and we ask that you stop using your rifle until we have an opportunity to inspect the sear to make certain that there is no condition which will allow the rifle to fire without the trigger being pulled. If your serial number does not fall within the list of affected serial numbers, your rifle is not part of this recall. To determine if your rifle is affected, please reference the serial number list located at the link below. This recall applies to ALL Venture rifles manufactured prior to October 28, 2011.
This broadens the recall announced by Smith & Wesson on November 8, 2011. In the interest of consumer safety, we are initiating this recall to allow for the prompt inspection and, if necessary, the repair of each rifle. Description of the Hazardĭuring an internal technical review, Smith & Wesson identified a condition that may exist with the sear supplied with some rifles that would allow the rifle to fire without the trigger being pulled.
ALL Thompson Center Venture Rifles manufactured prior to October 28, 2011.